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		<title>30 + 1 day</title>
		<link>http://sapphire29.wordpress.com/2008/09/09/30-1-day/</link>
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		<pubDate>Tue, 09 Sep 2008 02:49:15 +0000</pubDate>
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		<description><![CDATA[So I arrived at 30. It&#8217;s here, it&#8217;s happened, and another day has passed. A million wrinkles didn&#8217;t pop out on the day or the day after (yet). I had a really good birthday celebration with my family. I&#8217;m trying to hang onto the thoughts and memories from the day.  My parents had a bbq [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=29&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>So I arrived at 30. It&#8217;s here, it&#8217;s happened, and another day has passed. A million wrinkles didn&#8217;t pop out on the day or the day after (yet). I had a really good birthday celebration with my family. I&#8217;m trying to hang onto the thoughts and memories from the day.  My parents had a bbq and my mom made me a marble cake with chocolate icing. She had a &#8220;30&#8243; candle for it and a balloon bouquet. My parents gave me some lottery tickets, a passport/credit card holder, and 3 books (Certain Girls, Love the One You&#8217;re With, and Sundays at Tiffany&#8217;s). Paul got me the New Kids on the Block CD &#8220;The Block&#8221;. My grandparents gave me money. Erin and Greg (but mostly Erin) gave me a basket of soaps and a candle all of which Erin had made. It looked really nice and the soap smells nice. Scott gave me a candle and a gift card from Homesense. So I did pretty good except for the fact that now I&#8217;m old!!! <img src='http://s0.wp.com/wp-includes/images/smilies/icon_smile.gif' alt=':)' class='wp-smiley' /> </p>
<p>I watched the Ally Mcbeal episode Turning 30. It was a good one!! I had forgotten about it but the first time I saw it I was only about 21 so it didn&#8217;t resonate as much as now.</p>
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		<title>Turning 30</title>
		<link>http://sapphire29.wordpress.com/2008/09/06/turning-30/</link>
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		<pubDate>Sat, 06 Sep 2008 17:17:35 +0000</pubDate>
		<dc:creator>sapphire29</dc:creator>
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		<description><![CDATA[Hmmm it seems that there is a Turning 30 episode of Ally Mcbeal as I discovered whilst looking on the interwebs for info on &#8220;Turning 30&#8243;  Paul gave me The Complete Series of Ally for Christmas. I must go watch this episode!!! Back with memorable quotes later!<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=27&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Hmmm it seems that there is a Turning 30 episode of Ally Mcbeal as I discovered whilst looking on the interwebs for info on &#8220;Turning 30&#8243;  Paul gave me The Complete Series of Ally for Christmas. I must go watch this episode!!! Back with memorable quotes later!</p>
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		<title>Top 5 things about turning 30</title>
		<link>http://sapphire29.wordpress.com/2008/09/06/top-5-things-about-turning-30/</link>
		<comments>http://sapphire29.wordpress.com/2008/09/06/top-5-things-about-turning-30/#comments</comments>
		<pubDate>Sat, 06 Sep 2008 17:07:55 +0000</pubDate>
		<dc:creator>sapphire29</dc:creator>
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		<description><![CDATA[copied from Momma&#8217;s So Called Life blog http://mommassocalledlife.blogspot.com/2007/11/turning-30.html 1. Comfort yourself with the fact that medical advances continue to improve the length and quality of life. Thirty isn&#8217;t as old as it once was! In fact, 30 isn&#8217;t old at all and your 30&#8242;s promise greater certainty, clarity and understanding about life. 2. Treat yourself [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=25&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>copied from Momma&#8217;s So Called Life blog <a href="http://mommassocalledlife.blogspot.com/2007/11/turning-30.html">http://mommassocalledlife.blogspot.com/2007/11/turning-30.html</a></p>
<p>1. Comfort yourself with the fact that medical advances continue to improve the length and quality of life. Thirty isn&#8217;t as old as it once was! In fact, 30 isn&#8217;t old at all and your 30&#8242;s promise greater certainty, clarity and understanding about life.<br />
2. Treat yourself to a youthful indulgence. This could be a big night out, a new outfit or even a new car, depending on your budget.<br />
3. Work out and get in good/better shape. You&#8217;ll look like you&#8217;re in your 20&#8242;s!<br />
4. Consider that many people have turned 30 and lived through it. It&#8217;s not the end of the world! Indeed, a lot of people will tell you that they finally discovered themselves in their 30s, that life finally made some sense for them. You become more settled with yourself and more directed about the person you are.<br />
5. Remember that 30 is the new 20! You&#8217;re still young!</p>
<p>Be thankful that you&#8217;re thirty, some people don&#8217;t get the chance to even make it to 30, due to illnesses, or bad things that are beyond their control. Ex. = Jimi Hendrix, Janis Joplin, Kurt Cobain, River Phoenix, and Jim Morrison.</p>
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		<title>Quotes on Turning 30</title>
		<link>http://sapphire29.wordpress.com/2008/09/06/quotes-on-turning-30/</link>
		<comments>http://sapphire29.wordpress.com/2008/09/06/quotes-on-turning-30/#comments</comments>
		<pubDate>Sat, 06 Sep 2008 17:02:09 +0000</pubDate>
		<dc:creator>sapphire29</dc:creator>
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		<description><![CDATA[I remember the day I turned thirty. I was getting out f the shower and I stood in front of the mirror and stared at myself for a long time. I examined every inch of my body and appreciated the fact that I finally looked like a grown woman. I also assumed that this was [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=22&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>I remember the day I turned thirty. I was getting out f the shower and I stood in front of the mirror and stared at myself for a long time. I examined every inch of my body and appreciated the fact that I finally looked like a grown woman. I also assumed that this was how I was going to look for the rest of my life. The way I saw it, I was never going to age; I&#8217;d just look up one day and be old.</p>
<p>~ Terry MacMillan</p>
<p>I believe that as many women over thirty marry out of fear of being alone someday &#8212; not necessarily now but <em>some</em> day &#8212; as for of love of or compatibility with a particular man, The plan seems to be to get someone while the getting&#8217;s good and by the time you lose your looks he&#8217;ll be too securely glued to you to <em>get</em> away. Isn&#8217;t it silly? A man can leave a woman at fifty *though it may cost him some dough) as surely as you can leavethe dishes in the sink &#8230; The you have it to it all over again as if you hadn&#8217;t gobbled him up in girlish haste.</p>
<p>~ Helen Gurley Brown</p>
<p>Miranda in Miranda&#8217;s sight<br />
is old gray and dirty;<br />
Twenty-nine she was last night;<br />
This morning she is thirty.</p>
<p>~ Ogden Nash</p>
<p>Now there is time and Time is young.</p>
<p>~ May Sarton</p>
<p><span style="font-size:x-small;"> </span>When asked how she feels about turning 30 years old next year, the &#8220;Ghost Whisperer&#8221; star (Jennifer Love Hewitt) replies, &#8220;I&#8217;m so excited! It&#8217;s my dream age. I don&#8217;t know why but, literally, since my 12th birthday I&#8217;ve wanted to turn 30.&#8221;</p>
<p><span style="font-size:x-small;">She adds that &#8220;there&#8217;s nothing more graceful or elegant than the beauty of a female when she has figured out who she is,&#8221; and that she wants to be with 500 people she doesn&#8217;t know on her birthday next year.</p>
<p></span></p>
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		<title>Turning 30 by Andy Rooney</title>
		<link>http://sapphire29.wordpress.com/2008/09/06/turning-30-by-andy-rooney/</link>
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		<pubDate>Sat, 06 Sep 2008 16:52:47 +0000</pubDate>
		<dc:creator>sapphire29</dc:creator>
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		<description><![CDATA[This is for all you girls 30 years and over&#8230;.and for those who are turning 30, and for those who are scared of moving into their 30&#8242;s! This was written by Andy Rooney from CBS 60 Minutes Andy Rooney says: As I grow in age, I value women who are over 30 most of all. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=20&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>This is for all you girls 30 years and over&#8230;.and for those who are turning 30, and for those who are scared of moving into their 30&#8242;s! This was written by Andy Rooney from CBS 60 Minutes Andy Rooney says:</p>
<p>As I grow in age, I value women who are over 30 most of all. Here are just a few reasons why:</p>
<p>A woman over 30 will never wake you in the middle of the night to ask, &#8220;What are you thinking?&#8221;. She doesn&#8217;t care what you think.</p>
<p>If a woman over 30 doesn&#8217;t want to watch the game, she doesn&#8217;t sit around whining about it. She does something she wants to do. And, it&#8217;s usually something more interesting.</p>
<p>A woman over 30 knows herself well enough to be assured in who she is, what she is, what she wants and from whom. Few women past the age of 30 give a damn what you might think about her or what she&#8217;s doing.</p>
<p>Women over 30 are dignified. They seldom have a screaming match with you at the opera or in the middle of an expensive restaurant. Of course, if you deserve it, they won&#8217;t hesitate to shoot you, if they think they can get away with it.</p>
<p>A woman over 30 has the self-assurance to introduce you to her women<br />
friends. A younger woman with a man will often ignore even her best friend because she doesn&#8217;t trust the guy with other women. Women over 30 couldn&#8217;t care less if you&#8217;re attracted to her friends because she knows her friends won&#8217;t betray her.</p>
<p>Once you get past a wrinkle or two, a woman over 30 is far sexier than her younger counterpart.</p>
<p>Older women are forthright and honest. They&#8217;ll tell you right off if you are a jerk if you are acting like one! You don&#8217;t ever have to wonder where you stand with her.</p>
<p>Ladies, I apologize. For all those men who say, &#8220;Why buy the cow when you can get the milk for free.&#8221; Here&#8217;s an update for you. Nowadays 80% of women are against marriage, why? Because women realize it&#8217;s not worth buying an entire Pig, just to get a little sausage.</p>
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		<title>29 Going On 30</title>
		<link>http://sapphire29.wordpress.com/2008/09/06/29-going-on-30/</link>
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		<pubDate>Sat, 06 Sep 2008 16:35:13 +0000</pubDate>
		<dc:creator>sapphire29</dc:creator>
				<category><![CDATA[News]]></category>

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		<description><![CDATA[  Tomorrow I will begin the fourth decade of my life. This is my last day of being 29.   For the most part I’m ok with it. Age is just a number and blah blah blah. I mean the only thing worse than turning 30 is not turning 30 right? I’m here and I’m [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=18&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;">Tomorrow I will begin the fourth decade of my life. This is my last day of being 29. </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;">For the most part I’m ok with it. Age is just a number and blah blah blah. I mean the only thing worse than turning 30 is not turning 30 right? I’m here and I’m alive so what’s not to be happy about? Well I have so many good things in my life but I want to be able to enjoy them better. I want to feel better about them, physically and emotionally. </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;">Right now because of symptoms I experience daily I cannot fully enjoy life. Everything I do feels like a big chore. I am waiting for a moment where I can just rejoice in what I have accomplished and all of the good things that are waiting to come. </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;">When I was a child 30 was ancient. It was unfathomable that I would or could be that age. What it would be like to be that age was a fantasy. I had a totally different idea of what it would feel like to be doing the kinds of things I am now, working, having a relationship, living in my own place, etc. Now it is reversed. The fantasy is to be a child again. To step back into the world where everything is unknown, where each day is a different adventure. But then I do remember some of what that feels like it and I don’t know that I would want to go back even if I could. If I could go back to the child version of myself what would tell her about what life in the future is like? I’m not sure because I’m still discovering it myself and it’s not entirely pretty. </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;">Often I have the sudden feeling that I don’t know how I got here. A serious of choices and decisions have led me to this moment right here where I am sitting at this computer and writing this. I am living in a townhouse in Toronto with my boyfriend and two cats. This is something I wouldn’t have imagined a few short years ago yet somehow it’s happened. I have a good job where I have just been given more responsibility and I am headed in a good direction after suffering serious career defeat just two and a half years ago. So when can I enjoy it instead of always feeling like if I stop to breathe for one moment that it is all going to collapse around me like a house of cards? I feel always as though I am a step behind and failing now matter how hard I work. At home I feel the same as the house is never clean enough and we’re eating out more and more when we don’t have energy to cook. We think about having kids but I worry that I won’t be a good mom and that I’ll be responsible for screwing up the lives of one (or more) children. I can’t even look after things properly now so how will I look after kids? If these feelings aren’t enough to get me down there are many other obstacles that keep appearing to try to bring me and everyone else down further. I was extremely pissed off yesterday when I went to get my new license sticker and discovered that this new Personal Vehicle Tax is $60. This is only required for Toronto residents and it’s just been added as a yearly tax paid when renewing your license sticker. There is no indication as to where this money is going, why we have to pay it, or any of the reasoning behind it. I had heard they were adding a new tax but I didn’t know it would be $60 I mean honestly. Now owning a car is truly a luxury reserved only for the wealthy especially in Toronto with the extra cost we pay for insurance and now this tax. In general it is becoming prohibitively expensive for everyone with the cost of fuel. Plus I’m still making car payments. There is no way that I can get ahead financially with the rising costs of everything. Owning a home, especially in Toronto, is becoming a distant dream. I am banished to renter’s hell. I want to move back to Kitchener-Waterloo but now I’m being given more opportunities at work so I want to stay in this job. But the cost of living here is scaring me more and more. There is no way I can do the drive again and there is no way I could afford that either. It’s a clusterfuck. And scarily I am one of the “lucky ones” in that I could get a car and an apartment in the first place. That I have a job at all. That I am living here. That I am living. I know, I know that there are people who would wish to be in the position I’m in, that there are others in far worse situations, that I shouldn’t complain. But I think I do have reasons to complain especially since our government is being run by a bunch of morons who are doing stupid things with taxpayer’s money and they are in a position to make things better for others like me and people in every type of financial situation. If they stop doing stupid things like calling elections just for fun and spending 8 billion dollars on ridiculous things: http://news.therecord.com/News/CanadaWorld/article/410621. </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;">I am tired of people taking advantage of me, imposing things and taking things just because they can. But I don’t know what to do about it. If I see another ad with Stephen Harper talking about his family or his “values” I’m going to hurl. And the election isn’t even officially called yet!! The mute button is my new friend. </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;">It seems that the City of Toronto doesn’t want people to live here. They are raising the costs of things just because it is Toronto. Housing costs have become completely overblown, car costs are becoming ridiculous, and it’s just never-ending. </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;">While looking up the topic of turning 30 I found this article:</span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;"> </span></p>
<p class="MsoNormal" style="margin:0;"><a href="http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2002/09/08/AW29789.DTL"><span style="font-size:small;color:#800080;font-family:Times New Roman;">http://www.sfgate.com/cgi-bin/article.cgi?f=/c/a/2002/09/08/AW29789.DTL</span></a></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;"> </span></p>
<p class="MsoNormal" style="margin:0;"><span style="font-size:small;font-family:Times New Roman;">It talks about some of the concerns I listed above. It seems I’m not the only one who feels this way but that is not much comfort. We’re all in the same boat but it’s rapidly sinking. </span></p>
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		<title>Universe</title>
		<link>http://sapphire29.wordpress.com/2008/03/16/universe/</link>
		<comments>http://sapphire29.wordpress.com/2008/03/16/universe/#comments</comments>
		<pubDate>Sun, 16 Mar 2008 19:00:39 +0000</pubDate>
		<dc:creator>sapphire29</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://sapphire29.wordpress.com/?p=17</guid>
		<description><![CDATA[You have brought me all the things I need There are some things in the mix that are little aggravations. But you have brought into my life the people and experiences I need. Now every day is a party with my best friend. Drops of Jupitar by Train is such a great song. I mean [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=17&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>You have brought me all the things I need</p>
<p>There are some things in the mix that are little aggravations.</p>
<p>But you have brought into my life the people and experiences I need.</p>
<p>Now every day is a party with my best friend.</p>
<p>Drops of Jupitar by Train is such a great song. I mean really any song that mentions Mozart, tae-bo, and soy lattes is pretty unique.</p>
<p>Now I&#8217;m growing up, discovering all that is possible, discovering what I&#8217;m made of, reflecting on how the past has got me here, hoping for the best, and planning for the future.</p>
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		<title>So Many Ways</title>
		<link>http://sapphire29.wordpress.com/2008/03/16/so-many-ways/</link>
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		<pubDate>Sun, 16 Mar 2008 18:00:08 +0000</pubDate>
		<dc:creator>sapphire29</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://sapphire29.wordpress.com/?p=16</guid>
		<description><![CDATA[I see your face stare up at me from the newspaper. Although I already knew this news I still feel a jolt. I can&#8217;t help but think what may have been. Not that I want what may have been. But once I did and I remember how I felt back when I was that girl. [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=16&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>I see your face stare up at me from the newspaper. Although I already knew this news I still feel a jolt. I can&#8217;t help but think what may have been. Not that I want what may have been. But once I did and I remember how I felt back when I was that girl. I wrote my own version of this very announcement. Imagined what it would be like. I pictured the scenario but there was always something missing and something I couldn&#8217;t quite picture. I guess that was my doubt taking over and protecting me from the truth of that moment. I guess now is the truth. In some ways it feel like no time has passed yet it has and everything has changed. In so many ways. And I wonder if you ever think of me. If you thought of my eyes seeing this. If you thought of how I would feel and how I would react. On some level I can&#8217;t believe that it is happening, and on another level it&#8217;s completely normal. I guess he treats you differently and I wonder what it&#8217;s like to be the one for him. I wonder how he remembers me. Or if he remembers me at all. And each day all of this matters less and less. And now I&#8217;m turning the page.</p>
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		<title>Cinnamon and Memories</title>
		<link>http://sapphire29.wordpress.com/2008/03/16/cinnamon-and-memories/</link>
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		<pubDate>Sun, 16 Mar 2008 17:24:31 +0000</pubDate>
		<dc:creator>sapphire29</dc:creator>
				<category><![CDATA[Uncategorized]]></category>

		<guid isPermaLink="false">http://sapphire29.wordpress.com/?p=15</guid>
		<description><![CDATA[Today it&#8217;s two years since I adopted Cassie. I&#8217;m so grateful for her. She&#8217;s a wonderful cat. I&#8217;m so glad that she is back with me at our new home. For a while she was with my parents and then at Paul&#8217;s place after we introduced her and Ginny. She has been sick off and [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=15&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>Today it&#8217;s two years since I adopted Cassie. I&#8217;m so grateful for her. She&#8217;s a wonderful cat. I&#8217;m so glad that she is back with me at our new home. For a while she was with my parents and then at Paul&#8217;s place after we introduced her and Ginny. She has been sick off and on recently. I may take her to the vet if it continues. She&#8217;s sick for a day here and there and then gets better. I&#8217;m hoping there isn&#8217;t something more serious wrong.</p>
<p>Paul is at a commissaire course today. It started yesterday and ends today. It&#8217;s so he can become a biking official at events and such. So I&#8217;m home alone with the cats. Paul and I are trying to get our new place all organized and clutter free but it&#8217;s a real challenge.</p>
<p>I&#8217;m listening to music, making egg salad, drinking coffee, and every once in a while wafts of cinnamon scent from the bowl of pinecones, hits my nose.</p>
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		<title>Bend Over</title>
		<link>http://sapphire29.wordpress.com/2008/02/06/bend-over/</link>
		<comments>http://sapphire29.wordpress.com/2008/02/06/bend-over/#comments</comments>
		<pubDate>Wed, 06 Feb 2008 02:39:51 +0000</pubDate>
		<dc:creator>sapphire29</dc:creator>
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		<description><![CDATA[So moving companies suck. In particular Tender Touch Moving Company. In the last few days I&#8217;ve come to discover that more and more.  Basically they have all the power and you have no rights.  See my letter to the moving company the day after my move:  Hi Jason,   I&#8217;m unhappy with several things that [...]<img alt="" border="0" src="http://stats.wordpress.com/b.gif?host=sapphire29.wordpress.com&amp;blog=2494690&amp;post=14&amp;subd=sapphire29&amp;ref=&amp;feed=1" width="1" height="1" />]]></description>
			<content:encoded><![CDATA[<p>So moving companies suck. In particular Tender Touch Moving Company. In the last few days I&#8217;ve come to discover that more and more.  Basically they have all the power and you have no rights.</p>
<p> See my letter to the moving company the day after my move:</p>
<p> <span style="font-size:10pt;font-family:Tahoma;">Hi Jason,<br />
 <br />
I&#8217;m unhappy with several things that went on during my move. I noticed when the movers were here that several of my things had nicks and scratches in them that happened during the move, when I mentioned it to them they said that I needed to take that up with the office. Also, I noticed after they left that my armoire is wrecked. The door is half broken off of it. My end table has a nick in the corner of it, one of my shelves has a nick in it and a piece of my entertainment center has a piece missing out of it. Two of these things I actually heard get dropped and Jeff and Ed were aware of the damage that was caused during the dropping of these items. I&#8217;m enclosing pictures of these things.</span><span style="font-size:10pt;font-family:Tahoma;">Also the move took way longer than estimated. They were blaming it on the elevator and the walk but it also took a long time for them to wrap everything. It was practically the full estimated time just to wrap all of my items. So the estimate should have accounted for more time to wrap everything given the fact that you probably know generally how long it takes to wrap these items. Also I don&#8217;t think that the level of wrapping they did was necessary. They covered everything with tape, and the tape that they took off they left for me in a big pile on my floor. I believe they should have cleared their garbage away when they left. Also I was not aware of the fact that i needed to pay for the tape at $3 a roll. Also when they were removing the tape they asked me for a knife to cut it. Now I think this is something they should have and not something that should be provided by me. I didn&#8217;t have one as all of my things were packed up because I was moving! So they were ripping the tape with their hands which takes more time and is harder on their hands.</span><span style="font-size:10pt;font-family:Tahoma;">Also, Jeff needed to leave part way through the move which I understand because of the family emergency but before he left and before Ed came he was on the phone a lot of the time to the office and what not. During this time he was not doing much work toward my move, Nick was doing most of the wrapping during this time. I&#8217;m sympathetic to the fact that Jeff needed to leave but I don&#8217;t think it&#8217;s fair that I should be paying that much for really only 1 person during work for a chunk of the time.</p>
<p>Also, I realize that the elevator in my building is small and they complained about this several times but when I asked them if other elevators were better they said that most elevators were the same. So they should be aware of this and prepared for this as movers. Also that should be factored into the moving estimate based on the fact that I have an elevator and it&#8217;s the same size as most elevators. Yes, other tenants use the elevator but it was not busy with many others during the time at all. So I don&#8217;t believe that the other tenants in my building were a factor.<br />
 <br />
Also Nick was doing most of the wrapping and he said a few times that he hasn&#8217;t done it much before and knows that he&#8217;s slower at it. Now I understand that people need to learn but it&#8217;s not fair that I have to pay for someone who&#8217;s slower and taking longer. Maybe if its a flat rate but not when I&#8217;m paying by the hour. <br />
 <br />
I was sympathetic to their issues with the weather, Jeff&#8217;s dad, the elevator etc but at the same time I don&#8217;t believe it needed to take that long. And in spite of the wrapping they did some of my stuff still got damaged and they didn&#8217;t even seem to care.<br />
 <br />
They kept complaining about how tired they were which I understand but at the same time this is the line of work they are and it&#8217;s tiring. I was feeling bad for them but in reflection I shouldn&#8217;t feel bad because they are movers and I&#8217;m paying them to move my stuff. That&#8217;s what they do. I wouldn&#8217;t want to do it either and that&#8217;s why I&#8217;m not a mover. Plus I was concerned about how long it was taking because I needed to be out of my apartment on that day and return the key to the office by 6 pm but the move wasn&#8217;t done then. I called my rental office and they said I could return it the key the next morning so I was lucky there.<br />
 <br />
Also when Ed arrived Jeff spent some time explaining to him how to do the bill but still when it came time to do the bill he called the office for explanation on how to do it. So this was double time spent on explaining the same thing. Now I understand that if someone is not familiar with the bill system they need to learn but again it&#8217;s not fair that I need to pay for their education time. Also I had done the pre-authorization slip with Jeff and Ed had been told about this. But at the end I had to remind him that I had already done this and he had to go &#8220;find it&#8221; because he wasn&#8217;t sure where it was when I mentioned it. This was already signed and everything which didn&#8217;t give me a good feeling for a few minutes until he found it. I heard Jeff explain to him how important it was to keep that safe so it didn&#8217;t fall into the wrong hands.<br />
 <br />
Also they did not attach my headboard or dresser mirror which they had disassembled for the move. Now I know these are simple to put back on but still they had removed them and should be responsible for assembling back. I could do this but not everyone may feel comfortable with having to do this. Then Ed made the callous remark to me that I could just &#8220;have my boyfriend do it when he comes over&#8221; He probably didn&#8217;t mean it in a rude way but still i don&#8217;t appreciate the insinuation that as a girl I am not capable of that kind of manual labour. Now by the end of it I didn&#8217;t mention all of these issues I had to them because the ones I did mention they just told me to take it up with the office. So that is what I am doing.<br />
 <br />
Early on in the move things were great. I was pleased with the care they were taking in the wrapping and Jeff and Nick were very personable. It was just towards the end when the other issues occurred that I became displeased.<br />
Most of these things I can deal with but the thing that upsets me the most is that some of my stuff is damaged which is something I was trying to avoid by hiring movers. Now I am sympathetic to the fact that accidents happen but I would like some type of compensation for this.<br />
 <br />
Connie</p>
<p></span><span style="font-size:10pt;font-family:Tahoma;"></span><span style="font-size:10pt;font-family:Tahoma;"></span><span style="font-size:10pt;font-family:Tahoma;"></span><span style="font-size:10pt;font-family:Tahoma;"></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Good evening Connie,</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I will have all the issues you’ve mentioned investigated and someone from the office will be in contact with you by Wednesday</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I would like to send a two man crew to your home tomorrow morning to assemble the mirror on the dresser and my headboard.   This service will be at no cost to you.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">The two men should be able to arrive at your home between 8:30 and 9:00 am</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">The crew will also check out the access at both locations and take pictures of the items your mentioning.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Looking forward to your reply</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Jason M.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;">Hi Jason,<br />
 <br />
That would work for me. Thank you.<br />
 <br />
I took photos and I was trying to send them but the email was too big and was sent back to me as undeliverable to your inbox. I am going to shrink them down and send them to you in another email.<br />
 <br />
Thanks for your prompt reply. You have been very good to deal with during this and in preparation for the move, so I appreciate that.<br />
 <br />
Connie Allen<br />
</span></span></font></p>
<p><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></span></span></font><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></span></span></font><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Thanks Connie,</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">No worries about the pictures the guys can take their own tomorrow.  Thanks anyways for your effort.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I have a question about one of your comments. “Early on in the move things were great. I was pleased with the care they were taking in the wrapping and Jeff and Nick were very personable.”  By this statement you left out Ed does this mean he wasn’t acting in a professional manner on your move?  I just want to clear this up.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Thanks</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Jason Morin</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;">Yes I would say that Ed did some things that weren&#8217;t professional. He was the one who made the comment that my boyfriend could attach the headboard, he was doing the complaining, he was the one that asked me for a knife to cut the tape, he was doing a lot of the unwrapping and just throwing the tape in a pile on my floor, and he indicated his displeasure at having to carry some of my items up the stairs. But again that&#8217;s all part of being a mover and I shouldn&#8217;t be made to feel guilty that I want my armoire moved upstairs to the bedroom. I&#8217;m not going to keep my clothes in the living room just so they don&#8217;t have to do that heavy lifting.<br />
 <br />
For the record Nick always remained personable and was doing a good job. He was the one that dropped my white shelf and the piece of the entertainment but those were accidents so it&#8217;s not that I blame him. But nevertheless there is damage. He was working hard all day. When the issues were going on with Jeff and finding out about his dad, Nick was working away at the wrapping and everything he could do by himself so really I don&#8217;t have issues with him, except he did mention that he was slower at the wrapping, because he&#8217;s inexperienced. He also wasn&#8217;t expecting to have as much responsibility with it because he expected more help from Jeff.<br />
</span></span></font></p>
<p><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></span></span></font><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></span></span></font><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Thank you very much Connie,</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Please look around your home to ensure everything is in place.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">If you find that any of your furniture needs to be moved around to different rooms please let us know and we’ll be happy to take care of it tomorrow.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;">Hi Jason,<br />
 <br />
It is now 9:20 and the crew still hasn&#8217;t arrived. I called and left a voicemail message. I need to go to work today so I can&#8217;t spend too much time here this morning. I don&#8217;t know if they can&#8217;t find the location but they probably would have called me in that case for further clarification on how to get to my place.<br />
 <br />
Connie <br />
</span> </span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Ed is normally a very pleasant and accommodating person the remarks don’t suit his character, I can only apologize to you.  The only possible thing I can think of that bring down his spirits was the poor weather it was quite a mess on the day of your move and could take it’s toll on anyone.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Thanks again for addressing your concerns</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Once the crew comes by tomorrow please follow up with me, as I want to verify you are treated in the most professional manner possible.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Jason</span></font></p>
<p></span></span></font><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font><font face="Arial"><span style="font-family:Arial;"></span></font><font face="Arial"><span style="font-family:Arial;"></span></font></span></span></font><font face="Arial"><span style="font-family:Arial;"></span></font></span><font face="Arial"><span style="font-family:Arial;"></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Good afternoon Connie,</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I did a follow up. </span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Sergio and Wade advised they arrived around 9:00 am and went to the pickup location 1<sup>st</sup> to measure the length of walk both in the hall from your apt to the elevator and from the elevator to the loading area, as well as measure the elevator and take pictures all the halls.  Prior to knocking your apt they did the same at the delivery location.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I was advised that a door was taken.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">The door needs to be fixed over a 2 day period from what I’ve been told, one day to apply dowels to the larger holes and let it dry and the following day to finish the install.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Sergio’s original idea about cutting new holes in the door won’t work as the cabinet maker indicated the holes are not standard size for the machines to cut so he suggested an alternative idea which would put the door back into it’s original holes.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Please advise what time tomorrow morning would work for you.  Please ensure you advise of the latest time you can stay until so that you can make it to work.  The guys should only require a ½ hr.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Thanks again</span></font></p>
<p><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Good afternoon Connie,</span></font></p>
<div class="ExternalClass">
<div class="EC_Section1">
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I’ve been advised that the 2<sup>nd</sup> visit has been completed.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Myself or the office will contact you to confirm your next visit to finalize installing the door on your cabinet.  We are currently aiming for Tuesday morning but will confirm by Monday</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Thanks</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"></span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Jason Morin</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"> <span style="font-size:10pt;font-family:Tahoma;">Hi Jason,<br />
I believe someone is supposed to contact me about the other issues as well?<br />
 <br />
Connie</span></span></font></p>
<p><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></span></span></font><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></span></span></font><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></span></span></font><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span style="font-size:10pt;font-family:Tahoma;"></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Good evening Connie,</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">As your aware Sergio has to come by several times</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">The 1<sup>st</sup> time was to investigate the reported damages, assemble the items you requested and check the accesses at both locations as he found on his 1<sup>st</sup> investigation that he would need to take the door away to do repairs the repairs were not finished.  On the 2<sup>nd</sup> visit it was determined that the course of action Sergio thought would suffice to make the door operational was not the best option he took the advise of the cabinet making company and did the repair in a different manner, which he’s indicated need to dry for a few days. This brings us to the 3<sup>rd</sup> visit next week to hopefully finalize all repairs you noted.  Once Sergio has done this he will file a report on all his findings and submit it to the office.</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">The office will take this information to figure out if any further measures are required and will follow up with you by e-mail and then by phone to explain all the details if you prefer.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Thanks again Connie,</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">We’ll talk again next week</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Jason </span></font></p>
<p><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;"><span><font size="2" color="#000000" face="Times New Roman"><span style="font-size:11pt;color:black;">Jason,</span></font></span><br />
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<p class="EC_MsoAutoSig"><span><font size="2" color="#000000" face="Times New Roman"><span style="font-size:11pt;color:black;">No, actually he did not make me aware that he was filing the report <em>after</em> doing the repairs. I thought that was being done after he left yesterday. He has only talked to me about follow up on the repairs and not the other issues. I was still going by what you said earlier that someone would contact me by Wednesday about the issues I raised. </span></font></span></p>
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<p class="EC_MsoAutoSig"><span><font size="2" color="#000000" face="Times New Roman"><span style="font-size:11pt;color:black;">I am not pleased at the treatment that I have been given by your company-every single time I’ve had appointments you have been late. The move day your company was late by 2-2.5 hours. Now I was understanding of that because of the weather but still over two hours is a long time to be late even given the weather conditions. And yesterday you said that they would be at my door between 8:30-9 and they were here at 9:30. Today they were supposed to be at my place by 8:15 and they were here at 8:35. I understand traffic but still that should be factored into the travel time they allow. I had told them I needed to leave for work at 8:45 am and they left my house at 8:54. I can’t be arriving late at work every morning, as in the last few days, to accommodate your company. I am not pleased at all. I have been way more patient and understanding than most would have been through this whole thing. </span></font></span></p>
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<p class="EC_MsoAutoSig"><span><font size="2" color="#000000" face="Times New Roman"><span style="font-size:11pt;color:black;"></span></font></span><span><font size="2" color="#000000" face="Times New Roman"><span style="font-size:11pt;color:black;">Connie </span></font></span></p>
<p class="EC_MsoAutoSig"><span><font size="2" color="#000000" face="Times New Roman"><span style="font-size:11pt;color:black;"> That is the last email I sent this evening. I&#8217;m sick of them taking advantage of me. They just expect their clients to bend over and take it and it&#8217;s so not fair. </span></font></span></p>
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<p><span style="font-size:10pt;font-family:Tahoma;">Reply tonight: </span></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Good evening Connie,</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I’ve been in contact with you about all the details since day one</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I just spoke with both Sergio and Wade and they both indicated that Sergio spoke to you in the hallway just before leaving the 1<sup>st</sup> time and clearly indicated to you the process that will take place.  That being he will service the repairs as needed, assess the access at both locations which he did before seeing you and report his findings back to the office.  He has not provided a report yes as all tasks which you’ve noted have not been completed.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">We typically don’t give time slots for a service man to come out between 8:30 and 9:00 or between 8:00 and 8:15 as there are outside elements beyond out control that could cause delays which occurred today and Maria contacted you at 8:05 am that Sergio was going to be arriving around 8:30 am if the new time was going to cause you major grief you could have simply asked Maria to reschedule and she would have been more than happy to accommodate.  On day one Sergio logged in on your claim of incident at 9:00 am it took him until roughly 9:30 to photo the halls, elevator, access and walks at building one. and the same at building 2 and knocked on your door at 9:30 but he was on scene at 9:00 am as you were advised.  As mentioned we take all incidents very seriously and need to investigate all aspects of the dispute to finalize a total view of the whole situation.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Your comment “It is now 9:20 and the crew still hasn&#8217;t arrived. I called and left a voicemail message. I need to go to work today so I can&#8217;t spend too much time here this morning” was only mentioned after the fact no mention that you had to go to work was stated the day prior, if this were the case we could have postponed your appointment until a different day or requested Sergio to visit your home 1<sup>st</sup> which is not preferable incase he needs to ask you questions about the access.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Sergio is so concerned about resolving your issues that he wanted to deliver the door for your cabinet on his day off, so that things can be resolved as quickly as possible and contacted to office to deliver it immediately back to you.  He contact the office to have a delivery time arranged.  Maria called you and you indicated what time would work for you.  Sergio agreed but as you stated was 15 minutes late due to traffic and delayed you 9 minutes.  I think you need to cut us some slack.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">You 1<sup>st</sup> reported you concerns at 5:16 Sunday February 3<sup>rd</sup> and you were responded to within hours and an appointment was arranged for the following day and waived the</span></font></p>
<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">$ 150.00 claim fee as applicable on your Bill of Laiding.  This is exceptional service most movers would ignore your call or they may possibly come out to see you after several weeks of calls by you especially given that no insurance was purchased for your move.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">On February 3<sup>rd</sup> I indicated “I will have all the issues you’ve mentioned investigated and someone from the office will be in contact with you by Wednesday”  This statement has been dead on Sergio has since been to your home 2x and will still visit one more time at no charge to you.  And I’ve also been in contact with you through e-mail every day since your complaint as you can see by the date stamped e-mail that being Sunday, Monday, Tuesday and have kept you informed as I’ve received any information.  If  you feel it’s necessary to have someone verbally call you from the office to advise of the same details I’m advising you please let me know as it would be my pleasure.  I just thought that written documentation of the events would be much better then verbal.  But the choice is yours I can certainly hand this over to Maria.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">To further show we are going beyond the call of duty the cabinet door which is damaged at the hinge is made out of particle board an unstable substance which no mover I know of will hold accountability for damage and in which you are not covered for due to not purchasing Declared Valuation insurance and due to the terms of the bill of laiding 5. Exemptions from Liability ? Damage to articles made from press board, particle board or wafer board or similar structure materials.) but we have taken the liberty to do our best and make this repair for you.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">For your appointment next week, please choose a date between Tuesday and Thursday with a 4 hr window between 8:00 and 4:00 pm, this is how appointments are typically booked and we will 100 % guarantee and arrival time within this window.  Unlike Rogers cable, Sears, The Brick and Bell who will book in a 12 hr window with no guarantee.  I think your being to critical arrival time of 8:30 (as logged in when parked at your building) or we can continue to do our best and try schedule a time frame that would accommodate your schedule but you must take into account there are factors beyond our control and the technician might be a couple minutes or longer behind schedule.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I’m sorry for being so assertive, but I need to address the point which you seem to be missing that being how far Tender Touch is going to address your original concerns and in as timely a fashion with the utmost in customer service.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Thanks, and once again have a great evening.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">I look forward to hearing from you soon</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Please confirm a date next week that will work for you, with an arrival time and include the time you need to leave, if for any reason Sergio is running late someone from the office will contact you to reschedule for another day, thus ensuring you are not late for work.</span></font></p>
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<p class="EC_MsoNormal"><font size="3" face="Arial"><span style="font-size:12pt;font-family:Arial;">Jason </span></font></p>
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